FAQ


 

 

Step 1: Order an EasiPay Card and make the purchase payment.

Step 2: Upon receipt, you will activate your EasiPay Card by going to www.easipaycard.com - Activate
(a) The Unique 9 digit identifier(this is found printed on the bottom of the card)
(b) The 6 digit security code associated with the card. You will be infomed separately about this.
(c) The 3 digit CVV code found on the reverse of the card printed on the signature strip.

Step 3: You will be required to create a password after activating your card. This will be required in future every time you sign onto the Easipay site so make sure to remember the password you pick and keep it secure

Step 4: You can now access your PIN on screen. Keep this secret do not share it with anyone.

Step 5: Load funds to your Card once you are logged into your online account by choosing one of our loading options. See the link: "Load Funds"

Step 6: Once funds are loaded on your card make purchases in store or online, withdraw money from Mastercard Worldwide ATMs* or share money* with another EasiPay cardholder by using the "Manage buddies" function on your online account at www.easipaycard.com.

Step 7: Use the 24x7 account management feature to check your balance and transaction history.

* Certain functions, such as Cash access and “Buddy2Buddy” transfers, and an increased ability to add loads to cards, require upgraded levels of Identification.

Your EasiPay Account is an e-money account, NOT related to any bank account.

What if my EasiPay Mastercard is lost or stolen?

Report this immediately by phone on the 24 hour helpline at +49 1805 666026, or, during normal office hours, you can send an email to support@mycardcompact.com giving the name registered with the card and the unique 9 digit code associated with your card if possible.

The EasiPay account allows you to manage your EasiPay Card through a powerful but easy to use web site. Once you have accessed the secure site, you will be able to check your statement and review your transactions, look at the personal information stored about you, check your PIN number, and most importantly, you will have access to a number of card load and money transfer options including the ability to send and receive funds to and from other EasiPay customers
Log in and go to load funds. Pick the option that is most convenient for you*.

* Certain functions, such as Cash access and “Buddy2Buddy” transfers, and an increased ability to add loads to cards, require upgraded levels of Identification.

To view your EasiPay Account transaction history, please follow these steps:
1. Log onto your EasiPay Account with your unique 9 digit ID and enter the password you created for this account. There will also be an additional security check on the log in screen.
2. When logged in, select the Account Summary tab at the top of the page or click on the card number you wish to look at.
3.Click the Transaction History button

Your card operates on a prepaid basis where the balance is checked online to ensure there are sufficient funds loaded before any transaction can be approved.  Provided you have adequate balance to cover the requested transaction, the most likely cause will be a problem with the POS terminal or the ATM*, for example, the payment terminal may not be properly connected to the Internet.

Very rarely there may be a problem with the processor or the payments systems: this rarely happens as EasiPay partners are amongst the largest in the world carrying out millions of transactions every day and as such have highly robust systems.

* Certain functions, such as Cash access and “Buddy2Buddy” transfers, and an increased ability to add loads to cards, require upgraded levels of Identification.

No. The funds held in your EasiPay Account do not earn any interest.

Yes, you can add up to 1 additional card to your existing electronic account. Please note that you can have only one main card.

Go to any ATM machine worldwide which displays the Mastercard Acceptance Mark.*

* Certain functions, such as Cash access and “Buddy2Buddy” transfers, and an increased ability to add loads to cards, require upgraded levels of Identification.

Yes, once your card has been upgraded to KYC2 level or beyond , you will be able to log in at www.easipaycard.com and go to "Manage buddies". Add a buddy via email, once accepted you can start sharing money worldwide can be done instantaneously*. Both cardholders have to be upgraded to level two or above to participate in the money sharing.

* Certain functions, such as Cash access and “Buddy2Buddy” transfers, and an increased ability to add loads to cards, require upgraded levels of Identification.

Normally 8 to 10 working days.

The cards are valid for 2 years. When your card expires we will contact you to ensure that your replacement card arrives as expected.

Send an email to support@easipaycard.com Read terms of use for details.

The amount you can load onto your card is governed by the amount of identification you provide and is divided into three different identification levels.

ID-Level 1: No need for identity documents – maximum load is up to €2,500 (or equivalent local currency)with maximum daily load of €500 (or equivalent local currency) in any one day and maximum amount of loads of 1,000 in any one month.

ID-Level 2: With identity documents your balance is increased up to a maximum of €15,000 (or equivalent local currency) per year and daily load of max €5000 .

ID-Level 3: With further indentify verification checks, your balance can be further increased to a limit of €50,000 (or equivalent local currency) per year and daily load of max €5000 .

All limits represent amounts loaded annually in the aggregate.

You can upgrade at any time or you will be requested to do so via an email from our compliance department once your current load limit has been reached. When your card is issued it comes With ID-Level 1 as standard so you can immediately load up to 500 Euros and start using the card.

Upgrades are achieved by providing proof of your identification and address, and by providing information on the source of the funds used to load the card. Please be aware this information is only used by Card Compact and its partners for identification purposes and is not shared with any third parties.

To upgrade to ID-Level 2 you are required to send copies (do not send originals) of valid proof of Identity documents (Identity card, photo driving licence or passport) and proof of address (recent telephone, gas electricity or utility bill). You are also required to provide details of the source of the funds used to load the card, (for example if it is from a payroll, your employers name address).

To upgrade to ID-Level 3 this is the same as ID-Level 2 but the identification should be a certified copy (i.e. signed by a public notary). You are also required to provide proof of source of funds (i.e. a copy wage slip or bank statement).

Easipay have made this process extremely simple by allowing you to upload your documents through the customer website (IDV section). Once uploaded they will be processed and your new load limits will be applied. Also you can send your scanned copies to support@easipaycard.com or by secure post to.

EasiPay c/o Card Compact
Pilotystrasse 4
80538 Munich
Germany

Please include the name and address of the registered card holder, the unique 9 digit account number found on the bottom of the card, or, the last 6 digits of your card. Do not ever send the full 16 digit number of the card. Full details of all procedures and applicable documents can be provided by our compliance department. Please note that when you exceed the existing limit, further loads sent to the card will be blocked until you upgrade.

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